Returns Center

How it Works

Select the items to return

Get a refund confirmation

Send it off when you can

Common Returns Questions

Do I need to pay for shipping?

Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.  Please note, a $7 return shipping fee will be deducted from your refund for using this label.

How soon will I get my refund?

You will be notified via email when your return has been received, and again when your refund has been processed. You can also track your return by logging into your account at www.carvedesigns.com. Please allow up to 2 weeks for your return and refund to be processed.

What if I want an exchange instead of a return?

If you would like to exchange an item, please process your return through our Return Center and then place your replacement order on our website.  If you are exchanging the same item in the same color for a different size, you are then welcome to email customerservice@carvedesigns.com with your new order # so you can be refunded for the $7 return shipping fee.

What items are returnable?

Any items purchased in the last 30 days, except for select sale items marked FINAL SALE - NO RETURNS.

What items are non-refundable?

Items marked as FINAL SALE are not refundable.

Do I need to have an account to return a product?

You don't need an account with Carve Designs to return a product. If you checked out as a guest without creating a customer account, however, you will need to use that same email address to request a return.

What if I have other questions?

We're happy to help. Please send us an email us at customerservice@carvedesigns.com.

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